IAP2 Certificate Program - Planning for Effective Public Participation
November 12-13, 2007 (2-day course), 8:00-5:00 pm
Trainer:  To be determined
Before Sept 30th:  $650 Members, $700 Non-members
After Sept 30th:  $700 Members, $750 Non-members

• Use a variety of ways to identify publics and how to understand potential impacts of actions
• Select the appropriate level of public participation
• Set clear, shared objectives for effective participation
• Develop a public participation plan
• Identify appropriate evaluation tools to measure the effectiveness of public participation programs.

Note: Planning for Effective Public Participation is aprerequisite for all other IAP2 Public Participation Certificate training.

Risk Communication and Outrage Management: When stakeholders are more upset than endangered
November 12-13, 2007 (2-day course), 8:00-5:00 pm
Trainer:  Peter Sandman
Before September 30th:  $700 Members, $750 Non-members
After September 30thth:  $750 Members, $800 Non-members

Among the components of outrage are: voluntary/coerced; familiar/exotic; not memorable/memorable; controlled by the individual/controlled by others; fair/unfair; and imposed by institutions that are trustworthy/untrustworthy.  Risks that are high in these factors are high risks, even if they are not especially hazardous.  To decrease public concern about small hazards, therefore, risk managers must take steps to avoid exacerbating outrage, and must find ways to diminish it instead.

The seminar will focus especially on six key strategies for managing outrage: stake out the middle, not the extreme; acknowledge prior misbehavior; acknowledge current problems; give others credit for achievements; share control or be accountable; and bring unacknowledged concerns to the surface.  All six are demonstrably effective in managing stakeholder outrage.  But they are difficult to implement because they run counter to most organizations’ culture, their self-esteem, and their own outrage.

Additional topics likely to be covered will include:

•           Precaution advocacy: communicating about high-hazard, low-outrage risks

•           Crisis communication: communicating about high-hazard, high-outrage risks

•           Coping with the outrage industries: activists and journalists

•           Coping with organizational barriers: internal resistance to outrage management

•           A risk communicator looks at public participation

Peter M. Sandman is one of the preeminent risk communication speakers and consultants in the United States. Creator of the “Risk = Hazard + Outrage” formula for risk communication, his unique and effective approach to managing risk controversies has made him much in demand for other sorts of reputation management as well. Dr. Sandman has helped his clients through a wide range of public controversies that threatened corporate or government reputation — from oil spills to labor-management battles; from E. coli contamination to the siting of hazardous waste facilities. In the terms first popularized by Dr. Sandman, these are situations where the “hazard” is low, the “outrage” is high, and the core task is outrage management. Sandman also works on the other side of risk issues, helping activists arouse concern about serious hazards, and helping companies persuade employees to take safety rules seriously. Here the task is precaution advocacy in a high-hazard, low-outrage situation. Finally, Dr. Sandman works on crisis communication — terrorist attacks and epidemics, for example — where hazard and outrage are both high and the goal is to help people bear their emotions and take appropriate actions.

A Rutgers University professor since 1977, Dr. Sandman founded the Environmental Communication Research Program (ECRP) at Rutgers in 1986, and was its Director until 1992. During that time, ECRP published over 80 articles and books on various aspects of risk communication. In 1995 Dr. Sandman left the university and became a full-time consultant. (www.psandman.com)

Community Assessment and Action:  Approaches to community capacity building for public participation
November 12-13, 2007 (2-day course), 8:00-5:00 pm
Trainers: Robert Nurick and Vicky Johnson
Before September 30th:  $800 Members, $850 Non-members
After September 30th:  $850 Members, $900 Non-members

Case study material from the UK and internationally will be used to introduce participants to Community Assessment and Action and to get a taste of how this participatory approach is implemented in practice.  Case studies will case a wide range of sectors including education, health, children and young people, transport, community safety, drugs, and substance misuse.

Participants attending this course will:

• Gain a greater understanding of the principles of community capacity-building for public participation
• Have an awareness of the steps involved in managing a process of community capacity-building
• Be familiar with a range of community engagement techniques specifically designed to engage with those within communities who are harder to reach and are under-represented

Robert Nurick and Vicky Johnson are co-directors of Development Focus Trust, a not-for-profit training, research and evaluation consultancy. Robert has delivered a wide range of public participation projects in the UK, Ghana, Kenya, South Africa, India, Bangladesh, Indonesia, Turkey and Honduras. Vicky has a focus on children and youths and has worked extensively with youth in conflict with the law in Uganda and Bosnia and Herzegovina to ensure their voices were represented

Deciding Factors: How to make high quality decisions
November 12 - 13, 2007 (2-day course), 8:00-5:00 pm
Trainers:  Beatrice Briggs and Ben Fuchs
Before September 30th:  $650 Members, $700 Non-members
After September 30th:  $700 Members, $750 Non-members

• Present a model that will help you understand the factors that contribute to the decision-making process, including emotions and values.
• Explore different contexts in which decisions are made and the degree of consultation appropriate to each situation.
• Provide practical, hands-on tools and skills which leaders and facilitators can apply immediately to their work.

This program includes more than a dozen exercises involving individual reflection, work in pairs and small groups, and debriefing in large group to anchor the ideas presented in personal experience and multi-faceted learning.

Beatrice Briggs is director of the Mexico-based International Institute for Facilitation and Consensus, author of Introduction to Consensus, a Past President of IAP2 and certified IAP2 trainer. Ben Fuchs is a UK based psychologist specializing in leadership development, organizational cohesion, resolving conflicts and improving decision making by moving beyond conventional thinking.

Calming Controversy in Public Involvement
November 12, 2007 (1-day course), 8:00-5:00 pm + 2 evening hours
Trainers:  Dialogue Partners

Before September 30th:  $350 Members, $375 Non-members

After September 30th: $375 Members, $400 Non-members

Evaluation and Public Participation
November 12, 2007 (1-day course), 8:00-5:00 pm
Trainer: Twyford Consulting
Before September 30th:  $350 Members, $375 Non-members
After September 30th:  $375 Members, $400 Non-members

Case studies will be used as the basis for learning about participative evaluation methods and practical ways of evaluating public participation. Attendees will work in small groups to apply techniques that they learn to the case studies.   The course will address the design of participative evaluation around the case study issues, and then involve formulating ways of evaluating the participative techniques proposed in this design.  

At the end of the workshop, attendees will have designed an evaluation framework, objectives and methods for a case study, thereby learning how participation and evaluation techniques can work together.

Vivien Twyford served as President of IAP2 in 2004. She has been a community engagement practitioner and workplace trainer since 1991. Vivien has a degree in Sociology, a Graduate Diploma in Management, and Certificate IV in Workplace Assessment and Training. She is a licensed trainer for IAP2’s Certificate Program and an IAP2 Master Trainer.  Max Hardy has served on the Executive Committee of IAP2 Australasia since 1998. He is a highly experienced practitioner and workplace trainer. Max has a degree in Social Science, an Associate Diploma in Social Welfare, Certificate IV in Workplace Assessment and Training, and is an NLP practitioner. He is a licensed trainer for IAP2’s Certificate Program and an IAP2 Master Trainer.  In addition to serving on the IAP2 Board of Directors, John Dengate is an experienced facilitator and a member of the Australian Facilitators Network. He holds a Bachelor of Metallurgy, and Certificate IV in Assessment and Workplace Training. He is a community engagement practitioner and a licensed trainer for IAP2’s Certificate Program and has delivered the Certificate Courses in Australia, New Zealand, the USA, UK, and Canada.

Using Online Tools to Support Public Participation
November 12, 2007 (1-day course), 8:00-5:00 pm
Trainers:  Anne Carroll and Tim Erickson
Before September 30th:  $350 Members, $375 Non-members
After September 30th:  $375 Members, $400 Non-members

Sponsored by HNTB Corporation - Engineers  Planners  Architects

You’re in Fiesta Bowl territory, so enjoy a complimentary margarita or cerveza and appetizers on HNTB. Mingle with old friends and new colleagues, sharing insights from the day’s trainings in a lightly-facilitated poolside setting. Hook up with your dinner mates for a night on Old Town Scottsdale. P.S. We’ve got a hot tip for cool jazz within walking distance!

Evaluating Public Participation Processes
November 13, 2007 (1-day course), 8:00-5:00 pm
Trainer:  Michael Quinn Patton

Before September 30^th:  $400 Members, $425 Non-members

After September 30^th:  $425 Members, $450 Non-members

Public participation processes vary in the results they achieve. IAP2's Core Values provide direction for public participation, but how can the results be evaluated for any particular process? This session provides the skills necessary for building evaluation into public participation processes, including evaluating outcomes and results. This session marries the core value of public participation with core values of participatory, utilization-focused evaluation. This means conducting evaluations that are useful and actually used, and building evaluation into the participatory process to help increase the effectiveness of the process. The evaluation standards call for evaluations to be useful, practical, accurate and ethical.  Utilization-Focused Evaluation is a process that meets these criteria and promotes use of evaluation from beginning to end. By carefully implementing evaluations for increased utility, this approach encourages situational responsiveness, adaptability and creativity.

Michael Quinn Patton is an organizational development and evaluation consultant, former President of the American Evaluation Association, and the only recipient of both the Alva and Gunner Myrdal Award from the Evaluation Research Society for "outstanding contributions to evaluation use and practice" and the Paul F. Lazarsfeld Award for lifetime contributions to evaluation theory from the American Evaluation Association. He is the author of five evaluation books including Utilization-Focused Evaluation used in over 300 universities. His latest book, with two Canadian colleagues, is entitled Getting to Maybe: How the World is Changed?

Group Facilitation Skills for Public Involvement
November 13-14, 2007 (2-day course), 8:00-5:00 pm
Trainers:  Dialogue Partners
Before September 30th:  $650 Members, $700 Non-members
After September 30th:  $700 Members, $750 Non-members

Stephani Roy McCallum is a co-founder of the Canadian Institute for Public Engagement, and President Elect of IAP2 and certified IAP2 trainer. Richard Delaney is co-founder and president of the Canadian Institute for Public Engagement and IAF Certified Professional Facilitator. Kareen Lively has certificates in Public Participation and Hosting and Convening Meaningful Conversations. Tim Fleming holds a Professional Certificate in Conflict Management.

Coming up Trumps: Innovative ways of working with decision-makers
November 13, 2007 (1-day course), 8:00-5:00 pm
Trainers: Roger Sidaway and Vikki Hilton
Before September 30th:  $350 Members, $375 Non-members
After September 30th:  $375 Members, $400 Non-members

Roger Sidaway is a research and policy consultant specializing in conflict resolution and public participation studies for governments in Britain and the Netherlands. He is an Honorary Fellow of the University of Edinburgh and author of Resolving Environmental Disputes, 2005. Vikki Hilton is an experienced public participation trainer and facilitator, and Honorary Fellow of Edinburgh University. She has used Coming up Trumps effectively with other visual participative methods with policy makers and others.

Sponsored by Booz Allen Hamilton

Speed dating looks crazy in the movies, so we’re gonna try it for a session debrief in a pub-like setting and guarantee you’ll have a good time! Get your favorite pub beverage and snacks, compliments of Booz Allen Hamilton. Later, we’ll point you toward the free trolley that will take you to Scottsdale’s nightlife, from taverns to the trendiest clubs.

Setting Priorities for Community Improvement through Public Participation:  An Appreciative Inquiry approach
November 14, 2007 (1/2 day course), 8:00-12:00 pm
Trainers: Kurt Mantonya and Milan Wall
Before September 30^th:  $250 Members, $275 Non-members

After September 30^th:  $275 Members, $300 Non-members

Appreciative Inquiry is one of the newer tools for community development, an alternative to needs assessment or traditional problem solving that has often focused overly on what the community does not have rather than what it has.  Appreciative Inquiry; therefore, offers an alternative to a deficit or issue-oriented approach planning.

Issues or concerns are not ignored, but rather are considered in the context of what the community has achieved historically and what lessons can be derived from those successes. Once those lessons are synthesized, they can be used to drive future priorities for strategic actions.  Those actions are undertaken in alignment with a long-range view of the community’s desired future, represented by a statement of shared vision or values.

A vision, basically a statement of values projected as a future reality, can articulate where a community wants to go and what it desires.  Effective communities; therefore, identify their values and generate a shared vision of the ideal future of their community.  They follow this visioning with a specific action plan and implementation strategy.

Milan Wall is a founder and co-director of The Heartland Center for Leadership Development, an independent nonprofit organization developing local leadership that responds to the challenges of the future and is known internationally for its practical resources for rural community survival. Kurt Mantonya is an applied cultural anthropologist experienced in Native American and Latino cultural and health care issues, project coordination, policy analysis, collaborative community based planning and the rapid growth of rural communities.

IAP2 Certificate Program Training - Communications for Effective Public Participation
November 14, 2007 (1-day course), 8:00-5:00 pm
Trainer:  to be assigned
Before September 30th:  $325 Members, $350 Non-members
After September 30th:  $350 Members, $375 Non-members

• The information needed to support effective public participation and how to communicate it
• Listening skills
• Attitudes and behaviors that give stakeholders confidence in the engagement process
• How to identify and write key messages and apply them in a range of communication tools
• How to gather, summarize and analyze feedback
• The principles of risk communication to avoid community outrage.

National Charrette Institute Charrette Planner Certificate Program: Introduction to NCI Dynamic Planning (.5 day) and Continuing NCI Dynamic Planning (2.5 days)
November 14-16, 2007 (3-day course), 8:00-5:00 pm
Trainer:  Bill Lennertz  
Before September 30th:  $800 Members, $850 Non-members
After September 30th:  $850 Members, $900 Non-members

The NCI Dynamic Planning (www.charretteinstitute.org) process provides holistic solutions to design and public involvement obstacles encountered in most conventional planning processes. Dynamic Planning is a comprehensive project management process that begins with the project vision and ends with the plan’s implementation. It includes the use of collaborative design and public involvement tools, such as charrettes, visioning, and workshops. Bill Lennertz will draw upon his experience from over 150 charrettes to provide you with an overview of the NCI Dynamic Planning and charrette process that includes answers to the following questions:

• What are the keys to collaborative planning?
• What the most successful public involvement processes?
• How does the NCI charrette work?
• When should and NCI charrette be used?

Participants will learn how charrettes:

• Build public trust
• Resolve community conflicts related to growth issues
• Provide win-win solutions
• Create feasible smart growth plans
• Result in more certain planning and approval processes
• Eliminate the need for costly rework  

Bill Lennertz, AIA, is a leading NCI Charrette facilitator and practicing New Urbanist. Bill has directed over 150 charrettes for public and private clients range from main street revitalizations, town centers and affordable housing, to complete, new neighborhoods and communities. By incorporating the charrette process in a broad range of challenging projects, Bill has encountered virtually every type of political, economic, and design problem that challenges the principles and practice of New Urbanism. He is a registered architect, a master urban designer, and a charter member of the Congress for the new Urbanism. As lead trainer for NCI, Bill has trained top staff from such organizations as the Environmental Protection Agency, US General Services Administration, US Department of Housing and Urban Development, Fannie Mae Foundation, Parsons Brinckerhoff, and the Department of Transportation in Oregon, New York, and Arizona. Bill is also principal author of the NCI Dynamic Planning curriculum as well as other tools, presentations, and publications. He is the co-editor and essayist of Towns and Town-Making Principles, a monograph on DPZ, and a contributor to the Charter of the New Urbanism. Bill has taught at various universities including Harvard, where he received his Masters of Architecture in Urban Design. Bill co-founded NCI to help people create healthy communities by researching and teaching the art and science of the charrette and other transformative public involvement processes. NCI is the first professional education venue for the charrette and the dynamic planning process.

Effective Advisory Groups: Develop an individual plan to implement back home
November 14, 2007 (1-day course)
Trainers: Patricia Van Gorp and Bev Mulligan
Before September 30th:  $350 Members, $375 Non-members
After September 30th:  $375 Members, $400 Non-members

Pat VanGorp and Bev Mulligan are in private practice as public participation consultants and trainers.  Their experience includes: private sector engineering; architecture and environmental science consulting; state and local government; not-for-profit human service and health organizations; education; and advocacy special interest groups.  They have worked with ethnic, cultural and economic minorities and disenfranchised groups in the U. S., UK, Canada, Mexico, Africa, Australasia, India and Scandinavia.

Process Design for Focused Collaborative Efforts:  Selecting effective techniques for challenging situations
November 14, 2007 (1/2 day course), 8:00-12:00 pm
Trainers: Tara Barsimantov and Ben Strumwasser
Before September 30th:  $250 Members, $275 Non-members
After September 30th:  $275 Members, $300 Non-members 

Ben Strumwasser is an experienced strategic communications and consensus building consultant for public agencies in California who designs and implements comprehensive public participation and communication plans for complex and controversial transportation, water and community planning projects and programs. Tara Barsimantov is a public participation consultant with the International Institute for Facilitation and Consensus based in Mexico, who designed and led a public participation process in an international, multi-cultural and multi-lingual project across three continents.

Managing Polarities in Strategic Collaboration
November 14, 2007 (1-day course), 8:00-5:00 pm
Trainer:  Christine Whitney Sanchez
Before September 30^th:  $350 Members, $375 Non-members
After September 30^th:  $375 Members, $400 Non-member

Through a blend of Appreciative Inquiry, World Café, and Polarity Mapping, participants will:

• Learn the existential dynamics involved in all dilemmas.
• Practice determining the different between a solvable problem and a polarity to be managed.
• Collaborate with others to identify archetypal polarities.
• Practice polarity mapping with a group.
• Create a personal polarity map of self-identified core polarity to activate the upside of each pole.

Christine Whitney Sanchez consults internationally with organizations and communities to build the capacity for conscious leadership and strategic collaboration. She is an international pioneer in blending Appreciative Inquiry, World Café, Open Space Technology and Polarity Management^™ to deepen communication through conversations that matter and to liberate self-organization so that people can strategically collaborate by taking responsibility for their passion. She collaborated on the largest World Café in the world and facilitated the largest Open Space event in the USA at the 2005 Girl Scout National Convention.

So What Does the Public Think? Collecting, analyzing and reporting public comment
November 14, 2007 (1/2 day course), 1:00-5:00 pm
Trainers: Theresa Gunn
Before September 30th:  $100 Members, $125 Non-members
After September 30th: $125 Members, $150 Non-members

Theresa Gunn established Gunn Communications, Inc. in 1997, specializing in public involvement planning and implementation, citizen group management, meeting facilitation, and project management using issue-based research, a variety of public involvement processes, small group discussions and public events.

Consensus Building in the Public Arena: A skill building workshop for experienced professionals
November 15-16, 2007 (2-day course), 8:00-5:00 pm
Trainer:  Larry Susskind 
Before September 30th:  $800 Members, $850 Non-members
After September 30th:  $850 Members, $900 Non-members

Bringing Decision-makers to the Table
November 15-16, 2007 (2-day course), 8:00-5:00 pm
Trainer:  Tisha Greyling and Vivien Twyford
Before September 30th:  $1,200 Members, $1,250 Non-members

Vivien Twyford holds tertiary and post-graduate qualifications in social science, management and communication. She consults and trains in community engagement, facilitation, evaluation and performance measurement, and is an accredited mediator who delivered participation strategies for very sensitive social service delivery and infrastructure projects in Australia and New Zealand. A Past President of IAP2 and IAP2 Australasian Chapter, Vivien is a licensed IAP2 Certificate Program trainer and master trainer. Tisha Greyling is a licensed IAP2 Certificate Program trainer who provides public participation and risk communication training to top and senior management of multi-national corporations, and has led public participation for over 300 Environmental and Social Impact Assessments in Africa. She has assisted mining companies in developing sustainable development plans.

Managing Public Consultations in Government
November 15-16, 2007 (2-day course), 8:00-5:00 pm
Trainers:  Dialogue Partners
Before September 30th:  $650 Members, $700 Non-members
After September 30th:  $700 Members, $750 Non-members

Stephani Roy McCallum is a co-founder of the Canadian Institute for Public Engagement, and President-elect of IAP2 and licensed IAP2 trainer. Richard Delaney is co-founder and president of the Canadian Institute for Public Engagement and IAF Certified Professional Facilitator. Kareen Lively has certificates in Public Participation from IAP2 and Hosting and Convening Meaningful Conversations. Tim Fleming holds a Professional Certificate in Conflict Management.

Web Dialogue: A tool to expand engagement
November 15, 2007 (1/2 day course), 8:00-12:00 pm
Trainers: Laurie Maak and Pat Bonner
Before September 30th:  $200 Members, $225 Non-members
After September 30th:  $225 Members, $250 Non-members

Laurie Maak manages WestEd’s Web Dialogue development and production, currently focused on using Web-based communication to help policymakers inform and involve the public, including young people, throughout the policymaking process. She has evolved the dialogue development and production strategy in conjunction with the Federal Communications Commission, the U.S. Environmental Protection Agency, and members of Congress and the California legislature. Pat Bonner has 35 years’ experience in public involvement and coordinated the U.S. Environmental Protection Agency’s award winning two-week Internet-based dialogue on Public Involvement in EPA Decisions that brought together 1,166 people from 50 states, two territories and six nations. 

IAP2 Certificate Program Training: Techniques for Effective Public Participation
November 15-16, 2007 (2-day course), 8:00-5:00 pm
Trainers:  To be determined
Before September 30^th:  $650 Members, $700 Non-members

After September 30^th:  $700 Members, $750 Non-members

This two-day module in IAP2’s Certificate Program in Public Participation provides an introduction to a range of practical tools and techniques used at all five levels of IAP2’s Public Participation Spectrum. It gives course participants an opportunity to try out or observe a number of specific techniques including World Cafe, Interviews, Revolving Conversation, Citizens Jury and Advisory Group.

It includes overviews of more than 20 tools and techniques tested and used by public participation practitioners around the globe. The course is designed as a primer and is suitable for beginning to intermediate level practitioners and those who want a review of basic group process techniques. Interactive exercises and practical tips are used to enliven the basic theory and reference materials presented throughout the two-day session and reinforce skills that participants can put to immediate use.

Students learn how to create effective forums for dialogue and how to avoid the many problems encountered in traditional public meetings. Students leave this module armed with a detailed student manual covering the course materials and a packet of IAP2 Tipsheets offering practical advice for selecting, using and evaluating a broad range of public participation activities.

At the conclusion of Techniques for Effective Public Participation, students will have learned:

• Tools and techniques that can be used at all levels of IAP2’s Public Participation Spectrum
• Framework to assist in selecting tools appropriate for particular situations
• How to use various techniques to:
  • Promote awareness by sharing information
  • Gather broad-based feedback
  • Foster meaningful discussion
  • Facilitate agreement
  • Provide effective forums for public discussion

Note: The Planning for Effective Public Participation module is a prerequisite for this course.

IAP2 Core Values Celebration
November 16, 2007, 6:00 pm – 7:30 pm

The IAP2 Core Values Awards recognize excellence and innovation in the field of public participation. Each year, an outstanding project and an outstanding organization are honored for exemplifying the spirit and purpose of public participation. Join IAP2 as we honor the 2007 winners at a reception at the Chaparral Suites Resort, and enjoy complimentary refreshments and appetizers.

Core Values Reception sponsored by HNTB.

Facilitation Skills for Public Participation

November 16, 2007 (1-day course), 8:00-5:00 pm
Trainer: Twyford Consulting
Before September 30^th:  $350 Members, $375 Non-members

After September 30^th:  $375 Members, $400 Non-members

Workshop attendees will be challenged and resourced around their role as facilitators- how their beliefs, awareness and actions form the basis for success.

They will understand the aspects of planning and prevention that set a facilitator up for success, as well as learning a range of skills to manage the interactions that often emerge in when facilitating.

The course addresses the key attributes for successful facilitation, in an experiential setting that provides a safe practice space.

At the end of the workshop, attendees will have explored both theory and practice around facilitation, as well as relating the skills and knowledge to the practice of public participation.